Dell to HP, or It’s no wonder Dell is no longer the market leader

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43608540_951e2c7ae7_oWe have been long time customers of Dell – like since our company was started, we have been buying Dell. The old Dell was fantastic. The new Dell, well, I’d be ashamed if I was Michael Dell. I’m usually pretty fair with vendors – I pin them against each other in sort of a “vendor sudden death” round.  In this case, HP won against Dell (and Lenovo). As we are a fairly decent sized organization, you can bet we love to save money where we can and that’s what we thought we were doing with Dell… until I noticed a pattern. We have some old Dell laptops in our fleet still and sadly (and somehow), these are the best performing laptops in the fleet. They’re reliable, they don’t break down… they are tanks. Some have been passed through many hands, while some others have been with their original employees. Some even don’t have a single service ticket logged! Enter the Dell Vostro 3500, 3550, and 3555 models. This is where the hell has begun. I started noticing a trend: on average, about every 6 months we either had to replace or repair one of these models in our fleet. First, it would usually be a general issue that re-imaging would fix. Next, the hard drives started dying (and don’t even think about filing a warranty claim – Dell takes their sweet old time on those… it took over A MONTH to replace a broken screen in a laptop), and now we have issues all over the board. We’re actually replacing a bunch that haven’t even celebrated a 1 year birthday yet.

Enter HP. We did a trial run with some cheaper ProBook models and our users loved them… in fact, our ProBook models are still chugging along and doing excellent. We’re over 6 months in with them and have yet to hear a complaint. No service tickets have been logged with any of them either. We also bought a few Lenovos  to try alongside the HP’s. Some other users were fortunate enough to score one of these bad boys. Again, no complaints. The only issue we had was a Windows issue that required re-imaging and a user that needed a smaller model. Again, no issues other than things that were beyond the hardware manufacturer. Since then, we have begun to roll out HP EliteBooks and we have been replacing our fleet of Dells with HPs. Our users that have been assigned the HP EliteBooks love them. My boss replaced his 5 year old laptop with one and he said to me, “I enjoy taking my laptop home again.” Yep, we absolutely love the HP EliteBooks and I’m glad to be standardizing our fleet with them.

I’m hoping we can retire the year old Dells we bought and sell them to employees or donate them out and make a return on tax breaks or whatever we can make from selling them to the employees. If your organization is looking to replace your Dell computers, you can’t go wrong with HP. Either contact HP directly or contact CDW and get yourself a CDW rep. Very worth it.

1 Comment

  1. Couldn’t agree more. We were religious Dell fans over here, the entire “D” series of Latitude notebooks was rock solid. It was only until the “E” line of notebooks were released that we had so many issues. Nearly all of them have had some form of failure on them (from broken keys, bad motherboards, disks, etc). We switched out to Lenovo T-series and despite some minor fan failures with the early models and bad software (Lenovo’s Power Manager) we’ve had great success with them. Won’t even consider going back to Dell at this point which is somewhat amusing because when the D series were out, I absolutely hated IBM/Lenovo notebooks due to their poor reliability and that horrific recovery software they ship with it.

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